Home Privacy and cookie statement Ledstores Europe B.V.

Privacy and cookie statement Ledstores Europe B.V.

20-04-2019
Personal data, which is Privacy-sensitive data, is processed through our webshop. Ledstores Europe B.V. considers a careful handling of personal data of great importance. Personal information is therefore carefully processed and secured by us.

In our processing we adhere to the requirements of the privacy legislation. This means, among other things, that we:
  • clearly specify our purposes before we process personal data, via this privacy statement;
  • limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
  • first request your explicit consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data, including the requirements of parties processing personal data on our behalf;
  • Respect your right to access, correct or delete your personal data at your request.

Ledstores Europe B.V. is responsible for data processing. In this privacy statement we explain what personal data we collect and use and for what purpose in the shop www.ledpaneelgroothandel.nl. We recommend that you read this carefully.

If you have any questions, or want to know exactly what we store of you, please contact Ledstores Europe B.V..

Order processing 
When you place an order with us, we use your personal information to be able to process it properly. We may then give your personal information to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this we use your e-mail address, telephone number, billing address, follow-up data and payment information. We do this on the basis of your permission. We keep this information until your order is completed. We retain certain customer data for a longer period of time due to the statutory tax retention obligation.

We cooperate with certain companies and providing to third parties which may receive your above mentioned personal data from us.

To process the orders, we work together with:

  • Our postal company DPD
  • Our payment provider MultiSafepay

Your account 
Certain parts of our webshop require you to register first. You must then enter information about yourself and choose a username. This will create an account, where you can log in with that user name and a password of your choice.

We use your email address, ip-address, name and address, billing address and telephone number. We do this on the basis of your permission. We will retain this information for up to three months after you close your account.

We keep this information so that you do not have to fill it in again so that we can contact you as part of the execution of the agreement. You can change information from your account at any time.

We cooperate with certain companies and providing to third parties which may receive your above mentioned personal data from us.  

Contact form and Newsletter
With the contact form you can ask us questions or make requests.

For this we use your name and address, telephone number and e-mail address. We do this based on your permission. We keep this information until we know for certain that you are satisfied with our response.

We offer a newsletter to inform interested parties about our products and / or services. Each newsletter contains a link to unsubscribe. You can also pass this on via your account.

Your e-mail address will automatically be added to the list of subscribers. This data is stored for three months after you cancel your subscription.

We cooperate with certain companies and providing to third parties which may receive your above mentioned personal data from us.  

Statistics and profiling
We keep statistics about the use of our shop. With these statistics we improve our shop so that only relevant information is shown. We may combine your personal information to learn more about you. Of course we will respect your privacy at all times. If you do not want this, you can always report this to us.

For this we use your name and address, ip-address, e-mail address and billing address. We do this based on your permission. We keep this information for one year.

Providing to third parties We work with certain companies, which may receive your above mentioned personal information from us.

Advertising 
We would like to send you advertisements about offers and new products or services. We do this:

  • by e-mail
  • via social media

You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option. You can also notify us of this via your account.

Location information 
If required by the service, we may collect location data (GPS) from you. Your permission to do so will be requested at the moment.

This (location) data may also be stored and processed by the provider of the navigation/map software, such as Google Maps. But the data may also be used by Google or Apple itself. We have no control over this. Always read the privacy statements of the respective provider.

Advertisements 
Our webshop displays advertisements. We see if people like them, and use that information only to make fun or interesting advertisements and offers in the future.

Provision to other companies or institutions 
With the exception of the partners mentioned above, we will not give your personal data to other companies or institutions under any circumstances, unless we are legally obliged to do so (e.g. if the police require us to do so on suspicion of a criminal offence).

Statistics 
We keep statistics about the use of our webshop

In our webshop you will find social media buttons. The managers of these services collect your personal data.

Cookies 
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in all the time. But we can also see that you visit us again.

When you visit our webshop for the first time, we show a message with explanations about cookies. We will ask you to agree to the use of these cookies.

You can disable the use of cookies via your browser, but some things in our webshop will no longer work properly.

Google Analytics 
We use Google Analytics to track how visitors use our store. We have concluded a processing agreement with Google. This agreement contains strict agreements about what they can keep track of. We have not allowed Google to use the Analytics information obtained for other Google services. We do not allow Google to anonymise the IP addresses.

Security 
Security of personal data is very important to us. We ensure that your details are securely stored with us. We always adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement 
We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes. We will do our best to announce changes separately.

Access, change and delete of your data 
If you have any questions or would like to know what personal information we hold about you, please do not hesitate to contact us. See the contact details below.

You have the following rights:

  • get an explanation of what personal data we hold and what we do with it
  • access to the exact personal data that we have
  • having errors corrected
  • the removal of outdated personal data
  • withdrawing permission
  • object to a particular use

Please make sure that you always state clearly who you are, so that we can be sure that we do not correct or delete information about the wrong person.

Filing a complaint 
If you feel that we are not supporting you in the right way, you have the right to submit a complaint to the supervisor. This is called the Personal Data Authority.

Contact details
Ledstores Europe B.V.
schurenbergweg 5A 1105AP
Amsterdam 
info@ledpanelwholesale.co.uk
+31 (0)20 26 000 08

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