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Privacy

Privacy Policy

Ledstores B.V
Schurenbergweg 5A
1105 AP Amsterdam
Nederland

Registration number of the Chamber of Commerce: 67513247
VAT number: NL852348605B01



Privacy and security
Personal information is stored in our company's system. This is vital when you want to order something from us. Why is your personal information requested and what is done with it?

All the information you provide us with is safely stored using modern techniques. Parties who do not benefit from the data cannot do so either. In the event that we provide your information to someone else, we anticipate that this party will treat this information with care and that it will only be used for the purpose for which it received your information. Below you can read when and why we provide your data to third parties.
In the event of misuse of your data, please let us know via our customer service.



Cookies
We want to provide you with better service in the future, which is why we use cookies. A cookie is a small file that is placed on your computer. The cookie data remains on your own computer and will not be used for any other purposes. They depend on your own browser settings. You can read all about the use of cookies on our cookie policy. 



What information do we collect from you?
The personal details of our visitors that we may collect and process from our website are:

  • Name, e-mail and (invoice and delivery) address of persons;
  • Company name, registration number of the Chamber of Commerce and
  • VAT number (if applicable);
  • (Mobile) phone number;
  • Which product is ordered;
  • Payment information;
  • Correspondence with Ledstores B.V., where applicable;
  • Behavioural data (internet usage, online activities and the duration of your session); and
  • IP addresses and timestamps.

What else do we do with your data?
We use your data for various purposes. Below you will find an overview. For this purpose, we only use the information shown above.
  • to execute and process orders that have been placed properly;
  • to answer questions that have been asked, for example, via the website;
  • for assessing and engaging with our business partners;
  • for the analysis and/or improvement of the quality and quantity of 
  • information about our products, (customer) services and websites;
  • to better coordinate our correspondence (among other things) on deliveries and refunds;
  • to send information, offers and promotions based on your interests and click and surfing behavior;
  • to give you the opportunity to connect with our socialmedia-accounts;
  • to provide information about new products and services;
  • to give our customers a personal account on our website;
  • for research into the level of satisfaction of customers, business partners or others; and
  • for internal analysis for (customer) research purposes.


Deliver your order to you
When an order is placed with us, we need your name, e-mail address, address, payment details and telephone number. With the help of this information, the order can be delivered to you. You will also be updated about the details of your order. Occasionally it may be important to provide your data to third parties as well. For example, to the carrier, wholesaler or our distribution centre. Our partners have to treat your data with care.

Account
Your account is created when you place your order, when placing the order the following information about you will be stored: name, address, telephone number, email address, delivery and payment information. Your details will be saved in order to allow you to view these previous orders and to avoid having to re-enter these details.

Customer Service
You can contact us by phone, and by mail. In order to be able to provide you with fast service, we use your data. Sometimes we use another party to answer your questions. This party can also view your details and use them to answer your question.

Warranty & Repair
If you have a question about your product, if the product is defect or does not work as you wish, we may engage third parties for the repair of the product, for example a service point or the supplier of the product. We expect these parties to treat your personal data with care.

Reviews
Write a review and share your experience in order to give others a better idea of a certain product. This is how you can help us and other customers. We keep track of who writes which review.

Newsletter
We can send newsletters containing information, regarding discounts and selected products. You can sign up for this and stay up to date. We do not send personal newsletters that are compiled on the basis of your data, such as orders. You do not want to receive any more newsletters from us? Sign out and send an email to customer service.

Contact
We give our customers the opportunity to ask questions by means of a contact form. You will be asked to fill in various details in order to handle your question. The information we obtain is kept for the purpose of dealing with your question and any future contact. This way we can see this when you contact us again later.

Action/Prizes
When someone participates in a promotion or contest, we ask for your name, address and e-mail address. This will allow us to carry out the action and announce the winner.

Store improvement and service
We are constantly striving to improve our websites, products and services. For this reason it there may be a possibility that we use your data to ask you if you want to participate in a customer or market research without any obligation. We may make use of third parties for such investigations. We do this by registering our customers' visits to our site, with all the activities that take place within it (for example, clicking on links and viewing product pages and their order).

Fraud
Fraud will not be tolerated. We therefore use your personal data to investigate, prevent and combat fraud. If necessary, your data can also be transferred to the government and the authorised bodies.

Payment afterwards
If there are items that are paid for afterwards, we can check your creditworthiness. We can make use of external agencies for this purpose. This is also mentioned in our general terms and conditions. For the purpose of the credit investigation, we may provide your information to third parties, who may only use this information for that purpose. In addition, you can be called to remind yourself of an invoice that has expired. In some cases, others make that phone call for us. We may also pass on your details to a collection agency and/or bailiff who collects unpaid invoices on our behalf.

Business Clients
We also store the information of our business customers and partners of the contact person. If it is personal data, we treat this information in the same way as we treat our other customers.

Social Media
When you are logged in to social media and indicate that you like an article, that article will appear on your social media account. We don't get access to your social media account, but you can share articles that you find interesting, useful or beneficial to share with your friends. If you ask us a question via social media and we see that question pass by, we will retain that message and your account name so that we can respond to your message.

What does not happen with your contact details
We never use your information to show you different prices from other customers. All our customers see the same prices for our products and products. We do not sell your data to others.

Is your data not correct or do you have any other questions?        
If something is wrong with your data or if you want to have your data deleted, you can do so. Contact our customer service department. However, once the order has been placed, it is not possible to change the name on the invoice afterwards. If you have a complaint about the way in which we deal with your privacy, you can contact us. You can also submit a complaint by contacting the Authority for Personal Data.


 

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