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Warranty and service

We believe in the high quality of our products and that when used normally* these cannot be damaged within 5 years. Hence, we offer a 5-year warranty on all our products. This warranty covers any form of defects**. The entire procedure is conducted via Ledpanelwholesale, so you are not dependent on any other party. This allows us to quickly find a suitable solution. The warranty period starts on the day of invoicing. We advise you to use our products as recommended on the website, the packaging and the instructions.

Procedure

If you have problems with one of our products, please check first if it is due to the driver/ power supply. In that case you can change a driver of a working product with the driver of the defective product. If necessary, we can provide you with a new driver.

If the product still shows a defect, please send us an email with your order number or a copy of your invoice with pictures of the product you wish to claim warranty on. Our customer service will do all they can to solve the problem as quickly as possible.

If the product is defective, we can offer 3 solutions:

  • We will repair the product.
  • We will send you a new product. For our LED lighting we send a product with the same batch number (if in stock).

If the batch number is no longer available, we can send you an alternative product. The colour temperature will not be 100% equal to the current (defective) product. This is because the quality and colour of all our products is constantly improving. The popular sizes will be renewed more quickly by new deliveries with a different batch number. Therefore we recommend to order some extra panels (spare panels).

** Exclusions:
We offer warranty for all types of defects, with a few exclusions:

  • Deterioration due to use, e.g. the battery.
  • Uncareful use/installation, e.g. dropping.
  • When you combine our products with other brands; for example, if you have purchased a LED Strip from us and want to combine it with a power supply from another brand, we cannot guarantee the quality, therefore this falls outside of our warranty.

Contact

If you have any questions, do not hesitate to contact our customer service:
+31 20-2600008 or [email protected]

We will be happy to help you!

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