Submit a return

We use the distance selling law. If the products do not meet your expectations you can - if undamaged - return them to us within 30 days. The amount for the returned products will be credited as soon as possible. 

We have made returning as simple as possible.

Return conditions

• Unfortunately, the guarantee does not cover any shipping costs. Exception: With a DOA (Defect On Arrival, you receive a defective item) you can return free of charge.
• If you have made a purchase and you return it within 30 days, you must frank the shipment sufficiently.
• Have you registered a return within 30 days? Then you have 14 days to return this order.
• You will receive a return form within 24 hours (on working days) after registration of your return via the website.
• Always return items in the original packaging with the parts that are in the same packaging. The foil on the LED panels must not be removed.
• Customized cloud ceilings can not be returned.
• Our LED lamps and luminaires are not suitable for outdoor use, unless otherwise indicated on the product page.