We use the distance selling law. If the products do not meet your expectations you can - if undamaged - return them to us within 30 days. The amount for the returned products will be credited as soon as possible.
We have made returning as simple as possible.
Unfortunately, the guarantee does not cover any shipping costs. Exception: With a DOA (Defect On Arrival, you receive a defective item) you can return free of charge.
If you have made a purchase and you return it within 30 days, you must frank the shipment sufficiently.
Have you registered a return within 30 days? Then you have 14 days to return this order.
You will receive a return form within 24 hours (on working days) after registration of your return via the website.
Always return items in the original packaging with the parts that are in the same packaging. The foil on the LED panels must not be removed.
Customized cloud ceilings can not be returned.
Our LED lamps and luminaires are not suitable for outdoor use, unless otherwise indicated on the product page.
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We are open for business as usual.
You can place your order online and it will be processed as normal, orders placed before 20.00 will be sent out the same day. Please be aware that current circumstances may affect the delivery/lead times.
If you have any questions you can call or email our customer service. We are ready to assist you!