We use the distance selling law. If the products do not meet your expectations you can - if undamaged - return them to us within 14 days. The amount for the returned products will be credited as soon as possible. Fill in the information below, you will receive a return form from us.
We have made returning as simple as possible.
Fill in all mandatory fields and choose the button 'continue'. You may register all products as one return.
Unfortunately, the guarantee does not cover any shipping costs. Exception: With a DOA (Defect On Arrival, you receive a defective item) you can return free of charge.
If you have made a purchase and you return it within 14 days, you must frank the shipment sufficiently.
Have you registered a return within 14 days? Then you have 14 days to return this order.
Always mention your order number on the package or send it in the box. We can not process returns without an order number immediately.
You will receive a return form within 24 hours (on working days) after registration of your return via the website.
Always return items in the original packaging with the parts that are in the same packaging. The foil on the LED panels must not be removed.
Customized cloud ceilings can not be returned.
Our LED lamps and luminaires are not suitable for outdoor use, unless otherwise indicated on the product page.
We kindly request you to sufficiently frank the package and return it to the address below.
Attn. Retour Department
1105 AP Amsterdam
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We are open for business as usual.
You can place your order online and it will be processed as normal, orders placed before 17.00 will be sent out the same day.
If you have any questions you can call or email our customer service. We are ready to assist you!